Terms and Conditions

These Terms of Service (“Terms”) state the conditions for access to and use of Metazoic websites, applications, agents, integrations, support, and related services (collectively, the “Service”). They are between the person or organization agreeing to them (“Customer” or “you”) and 17831544 Canada Inc., a corporation incorporated under the federal laws of Canada and operating the Service under the Metazoic name (“Metazoic,” “we,” “us,” or “our”). If a signed order or other written agreement expressly conflicts with these Terms, that agreement controls for the conflict.

If you do not agree to these Terms, do not access or use the Service. During the current beta, Metazoic does not collect click-through or versioned acceptance of these Terms. Publishing these Terms and linking to them from the Service makes them available for review but does not, by itself, create a record that a particular person or organization accepted this version. A signed order or other agreement may separately incorporate these Terms.

You must be at least 18 years old or the age of legal majority where you live. If you use the Service for an organization, you represent that you have authority to act for it; in that case, “you” and “Customer” refer to that organization. The Service is intended primarily for business and professional use.

You must provide accurate account information, keep credentials secure, use designated authorization methods, and promptly report suspected compromise. You are responsible for activity under your account except to the extent caused by our breach of these Terms. An organization’s owners and administrators may invite or remove members, configure access, and control organization-managed content. You are responsible for authorizing your users and their compliance with these Terms.

Unless an order expressly states otherwise, the Service is a beta or preview service. It may be incomplete, contain errors, change substantially, have usage limits, or experience interruption. We may add, change, or remove beta features and do not promise a service-level commitment for beta use. We will not use this clause to avoid an obligation that cannot lawfully be excluded.

We may improve or modify the Service over time and may impose reasonable technical and usage limits to protect security, reliability, and fair access. If a future paid order promises particular functionality or remedies, that order controls for those commitments.

You may use the Service only in compliance with law, these Terms, applicable documentation, and the rights and instructions of your organization. You are responsible for deciding whether the Service is appropriate for your use and for obtaining all permissions needed for Customer Content, connected accounts, instructions, recipients, and actions.

• violate law or another person’s rights;
• create or distribute malware, facilitate fraud, harassment, exploitation, or material physical harm;
• defeat access controls or usage limits, probe or disrupt systems without authorization, or obtain credentials or data without permission;
• misrepresent automated output as verified fact;
• copy, reverse engineer, or extract the Service except where applicable law expressly permits it; or
• provide secrets or credentials through prompts when a designated secure authorization method exists.

The Service is not a substitute for professional judgment and must not be used as the sole basis for medical, legal, financial, employment, housing, insurance, credit, safety-critical, or other high-impact decisions. You must provide qualified human review, appropriate testing, notice, consent, and appeal or oversight mechanisms where the context requires them.

“Customer Content” means information, instructions, files, connected-service data, and other material submitted to or generated for Customer through the Service. As between the parties, Customer retains its rights in Customer Content. These Terms do not transfer ownership of Customer Content to Metazoic.

Customer grants Metazoic and its subprocessors a non-exclusive, worldwide, limited licence to host, copy, transmit, transform, display, and otherwise process Customer Content only as needed to provide, secure, support, and improve the Service as permitted by the Privacy Policy, Customer’s instructions, and applicable law. The licence lasts only while needed for those purposes and survives termination solely for lawful retention, backup, security, and dispute resolution.

Customer represents that it has the rights, permissions, notices, and lawful bases needed for Metazoic to process Customer Content and carry out its instructions. Customer is responsible for reviewing configured agents, tools, recipients, permissions, and automations before use and for the consequences of authorized instructions and actions. Metazoic remains responsible for operating the Service in accordance with these Terms.

The Service uses probabilistic AI systems. Output can be inaccurate, incomplete, offensive, or unsuitable, and similar input may produce different output. You must independently review output and relevant source material before relying on or sharing it. Output is not legal, financial, medical, or other professional advice, and no professional-client relationship is created through the Service.

Agents and automations may search, create, modify, send, publish, or delete information in Metazoic or a connected service when enabled tools and user instructions allow it. You are responsible for setting appropriate authority, review, and approval boundaries. Metazoic provides the controls described in the Service but cannot guarantee that every automated action will produce the intended result or be reversible.

Subject to third-party rights and applicable law, Customer may use output for its business purposes. Because AI output may not be unique, another user may receive similar output. Metazoic does not represent that output is protectable, non-infringing, accurate, or exclusive.

The Service may interoperate with third-party products chosen by Customer. Customer authorizes Metazoic to exchange information with and take instructed actions in those products. Third-party products are governed by their own terms and privacy practices, and Metazoic is not responsible for their independent operation, content, availability, or changes. Metazoic remains responsible for its own connector code and handling of information it receives.

Use of a connected service may be subject to additional provider terms and a provider-specific disclosure presented with these Terms. Customer must not use Metazoic to access or act on an external account without the account holder’s authorization. A provider-specific disclosure does not make the provider a party to these Terms or reduce Metazoic’s responsibility for its own connector code and data handling.

Use of Google Workspace features is also subject to Google's applicable terms. Metazoic requests Google access only for enabled features and handles Google user data as described in the Privacy Policy and the Google API Services User Data Policy. You must not use the Service to access or act on a Google account without the account holder’s authorization.

The Privacy Policy describes our handling of personal information. Each party will comply with privacy and data-protection law applicable to its role. Any required data-processing agreement or regulated-data terms must be agreed in writing before Customer submits data that requires them.

Each party may receive non-public information that is identified as confidential or should reasonably be understood as confidential. The receiving party will use reasonable care, use it only to perform or receive the Service, and disclose it only to people who need it and are bound to protect it. This does not cover information independently developed, lawfully known without restriction, received lawfully from another source, or made public without breach. A legally compelled disclosure is permitted after notice where lawful.

Metazoic and its licensors own the Service, software, documentation, designs, and related technology, excluding Customer Content and third-party material. We grant Customer a limited, non-exclusive, non-transferable right to access and use the Service during the applicable term in accordance with these Terms. No other licence is granted.

If Customer voluntarily provides feedback, Metazoic may use it without payment or restriction, but will not identify Customer publicly or disclose its confidential information through that use. Metazoic may not use Customer’s name or logo in publicity without prior permission.

The current beta has no general paid plan. We will not charge Customer unless Customer accepts an order, checkout, or other clear pricing terms. Future paid terms must state fees, taxes, billing cycle, renewal, cancellation, and any refund rules before a charge is made.

We may suspend access to prevent a security threat, unlawful use, material harm, or a material breach of these Terms. Where reasonably possible, we will give notice and an opportunity to cure and will limit the suspension to the affected account or functionality. We may act immediately when delay would create risk or when law requires it.

Customer may stop using the Service at any time and may request account closure. Either party may terminate a paid order as stated in that order or for an uncured material breach after reasonable written notice. When access ends, Customer’s licence ends and its ability to access content may cease. Deletion and retention follow the Privacy Policy and any applicable order. Sections that by their nature should survive do survive, including ownership, confidentiality, accrued payment obligations, disclaimers, liability limits, indemnities, and general terms.

To the maximum extent permitted by law, the beta Service is provided “as is” and “as available.” Metazoic disclaims implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, quiet enjoyment, and uninterrupted or error-free operation. Metazoic does not warrant AI output, third-party services, or that the Service will preserve or recover every item of Customer Content. These disclaimers do not limit an express written warranty or a right that cannot lawfully be excluded.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, business opportunities, or data, even if advised that they were possible. This exclusion does not apply where the law does not permit it.

To the maximum extent permitted by law, each party’s total aggregate liability arising out of or relating to the Service and these Terms will not exceed the greater of (a) the amounts Customer paid or owed for the Service during the 12 months before the event giving rise to liability and (b) CAD $100. The CAD $100 amount is the liability floor: it prevents the cap from falling to zero during a no-fee beta. The cap does not apply to Customer’s payment obligations, either party’s fraud or wilful misconduct, or liability that cannot lawfully be limited.

Customer will defend Metazoic against a third-party claim to the extent it arises from Customer Content that Customer had no right to provide, or Customer’s unlawful or wilfully harmful use of the Service, and will pay damages and reasonable costs finally awarded or agreed in settlement. Metazoic must promptly notify Customer, give Customer control of the defence and settlement, and reasonably cooperate. Customer may not admit fault for or impose a non-monetary obligation on Metazoic without consent. This obligation does not apply to the extent a claim was caused by Metazoic’s breach, negligence, or misconduct. Metazoic does not provide an intellectual-property indemnity for the no-fee beta; any such protection must be stated in a future paid order.

Nothing in these Terms waives a consumer, privacy, employment, competition, or other statutory right that cannot lawfully be waived. If Customer is a consumer, mandatory protections in Customer’s home jurisdiction continue to apply. The limitations and disclaimers in these Terms apply only to the extent lawful.

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Subject to mandatory law, the parties submit to the exclusive jurisdiction of the courts located in Ontario.

We may update these Terms for future use. A new version will identify its effective date, and we will provide any additional notice or renewed agreement required by law or another contract. Earlier effective versions remain available at permanent version URLs linked from the current Terms. Because the current beta does not collect versioned acceptance, we will not describe continued use as a stored acceptance record.

Notices to Customer may be delivered to its account email or through the Service. Legal notices to Metazoic must be sent to support@metazoic.ai and to 17831544 Canada Inc., 6-2160 Highway 7, Suite 286, Vaughan, Ontario L4K 1W6, Canada. Electronic communications may satisfy writing requirements where permitted by law.

Customer may not assign these Terms without our consent, except with a merger, reorganization, or sale of substantially all relevant assets if the assignee accepts these Terms. We may assign them in connection with such a transaction or to an affiliate, on notice where required. Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations.

These Terms, the Privacy Policy, and any applicable order are the entire agreement about the Service and replace prior discussions on that subject. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the rest remains effective. Failure to enforce a provision is not a waiver. No person other than the parties has a right to enforce these Terms. Headings are for convenience, and “including” means “including without limitation.”

Questions about these Terms may be sent to support@metazoic.ai or mailed to 17831544 Canada Inc., 6-2160 Highway 7, Suite 286, Vaughan, Ontario L4K 1W6, Canada.